Returns and Refunds
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return your unused product within 14 days of receipt. The product must be in its original packaging and in unused condition.
Return Process
Please contact our customer service via office@stipar.com/ 015 480 284 to initiate your return. You will receive instructions on how to return your product. Once the product is received and inspected, we will process your refund within 7 business days. Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours. Send clear photos of the damaged product and packaging. We will either send a replacement product or provide a full refund as soon as possible.
Non-returnable Products
Custom-made products and specially tailored orders cannot be returned unless they arrive damaged or defective.
Contact
For questions regarding shipping, returns, or other matters, you can contact our customer service via office@stipar.com/ 015 480 284